is here! Shop now, pay later in 4 easy installments
Refund policy
Refund & Returns Policy
Returns & EU Right of Withdrawal
If you are a consumer located within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.
To exercise your right of withdrawal, you must notify us of your decision within 14 days of receiving the goods. This can be done by:
• Logging into your customer account and submitting a return request:
https://shopify.com/94595219833/account
• Emailing Sales@wbcme.co.uk
Once you have notified us of your decision to withdraw, you must return the goods within 14 days.
Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.
Items should be returned in their original packaging where possible and in a condition suitable for resale.
You are only liable for any reduction in value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and function.
Customer Accounts & Self-Service Returns
Customers can log in to their account to view orders, request eligible returns, and manage return requests directly.
To access your customer account, please visit:
https://shopify.com/94595219833/account
If you experience any difficulties accessing your account or submitting a return request, please contact our customer service team.
Refunds
Refunds will be processed within 14 days of receiving the returned goods or receiving evidence that the goods have been returned, whichever occurs first.
Refunds will be issued to the original payment method used when placing the order.
The original shipping costs paid at checkout are non-refundable unless required by applicable consumer law.
If an item has been supplied incorrectly or is faulty, we will reimburse reasonable return shipping costs once the issue has been verified.
Exchanges
Exchanges may be offered for returned items subject to stock availability.
Please contact us before returning any items so we can arrange the most suitable solution.
Warranty & Manufacturing Defects
Cleto Reyes products are manufactured to the highest standards and are covered against manufacturing defects.
The warranty does not cover:
• Normal wear and tear
• Damage caused by misuse or improper storage
• Damage caused during training, sparring, competition, or general use
• Products that have been modified or repaired by anyone other than an authorised representative
Any warranty claim must be supported by proof of purchase.
We may request photographs of the issue, including the production number stamped on the product, before authorising a return inspection.
Products may need to be returned for inspection before a warranty claim can be approved.
If a manufacturing defect is confirmed, we will repair, replace, or refund the item at our discretion.
Return Shipping
Customers are responsible for the cost of returning items unless the item is faulty, damaged, or supplied incorrectly.
For your protection, we strongly recommend using a tracked and insured delivery service when returning products, as we cannot accept responsibility for items lost or damaged during return transit.
Incorrect Address Information
Customers are responsible for providing accurate delivery information at checkout.
We cannot be held responsible for delays, failed deliveries, additional courier charges, or lost parcels resulting from incorrect address information provided by the customer.
European Union Orders
All orders placed through Cleto Reyes EU are shipped from within the European Union.
EU customers will not incur additional import duties, customs charges, or unexpected fees upon delivery.
United Kingdom Orders
Cleto Reyes EU is a dedicated European Union store and does not ship to the United Kingdom.
Any orders placed with a UK delivery address may be cancelled and refunded prior to dispatch.
UK customers should place their orders through our UK website:
Shipping Disclaimer
Customers may select from the available shipping services offered at checkout.
Cleto Reyes EU is not responsible for delays caused by courier services, customs authorities, weather conditions, strikes, or other circumstances outside our control.
Once an order has been dispatched, shipping costs are non-refundable.
Optional Withdrawal Form
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order Number: __________________
Product(s): __________________
Date Received: __________________
Customer Name: __________________
Customer Signature (if submitted on paper): __________________
Date: __________________
Contact Us
If you have any questions regarding returns, refunds, exchanges, warranty claims, or accessing your customer account, please contact our customer service team before returning any items.
We are always happy to help and will do our best to resolve any issues quickly and fairly.